Customer Service Form

 

Your Name (required)

Your Email (required)

Project Description (optional)

Billing Zip (required)

1. Did we respond promptly to your needs?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

2. How was our turn-around time on your request?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

3. Were you treated in a professional courteous manner?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

4. Did SMW meet or exceed your fabrication needs?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

5. Were all your questions answered promptly and accurately?
 Exceeded Expectation Adequate Inadequate Totally Unacceptable

6. Did our documentation provide information in a clear and complete manner?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

7. Were all agreements met and satisfied?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

8. Overall quality of the service you received?

 Exceeded Expectation Adequate Inadequate Totally Unacceptable

9. Do you plan to continue to use Service Machine for future work?

 Yes No

10. Did we respond promptly to your needs?

11. What can Service Machine do to improve your experience?